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I created an account using an email address that doesn't exist - how can I change it?
I made use of the acer and dropbox offer, however I misspelled my mail using gmail.com instead of hotmail.com. Now I don't have acces to this misspelled gmail account, nor can I create this mail because gmail doesn't allow me to use lowercases (which I used with this account). Now the helpcenter says I can change my mailadress but only if it's verified, but ofcourse i'm not able to verify this mailadress.
Is there any way I can get my mail changed?
3 Replies
- Hannah
Dropbox Community Moderator
Hey Valerie0, thanks for reaching out to us and sorry to see that you're having this issue.
In this case, I would suggest that you reach out to our support team, to see what can be done.
To do so, open a private browsing/incognito window and go to this page.
In the "What's your issue" section, choose "Forgot or can't access sign-in email" and fill out the rest of the form.
Once you submit the request, you should receive a ticket number, so please send that to us here as well.
Thanks!
- Thank you for your reply, my ticket number is 24230752.
