We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
natasha123
3 years agoExplorer | Level 4
I get notified when anyone does anything
I get a notification anytime someone in a shared folder opens a file, comments to someone else or anything. I get so many notifications that I miss ones that are actually intended for me.
I don't ...
natasha123
3 years agoExplorer | Level 4
Hi Walter!
I get notified by email, and by notifications on the web and app anytime anyone does anything in the DB folders that I have created. It is a team account. I don't know if I am following the shared folder. How do I check that?
thanks!
Megan
Dropbox Community Moderator
3 years agoHi natasha123, can you try to change your notification preferences by following these steps:
Sign in to dropbox.com.
Hover over the folder you’d like to change notification preferences for, and click the “…” (ellipsis).
Click Following.
Click Manage options.
Choose which actions you’d like to be notified about and how often you’d like to receive notifications.
Click Confirm.
If you follow the same steps, and click the three dots ... you can also see the options Following and then Unfollow, if you wish to unfollow the folder.
Let's try that for now, and see if the behavior changes, or remains the same.
- natasha1233 years agoExplorer | Level 4
Thank you for that advice.
When I manage the options under Following, there are only options to be notified when a file is added or deleted. I get notified if someone opens a file, makes a comment to anyone, or edits a file. Is there another place with more specific notification options?
- Nancy3 years ago
Dropbox Community Moderator
Hi natasha123! I hope you’re doing well.
If you don’t mind, can you upload a screenshot of the said notifications you keep receiving on your end, so that we can have a look for you?
- natasha1233 years agoExplorer | Level 4
Here are screenshots of the emails I receive and the notifications within the website. You can see that my name is Natasha, and these are not directed towards me. From what I can tell, I am not following any of these folders. I don't see an options to "unfollow".
About Settings and Preferences
The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!