Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

RasmusBernander's avatar
RasmusBernander
New member | Level 2
17 days ago

I got an email that I don't meet the age requirement to use Dropbox. How can I solve this?

I was actually just trying to update my account and pay via my department’s card, and that process has apparently resulted in my account being flagged as “too young” to hold an account. I am 40 years...
account access
security
RasmusBernander's avatar
RasmusBernander
New member | Level 2
17 days ago

Ah, thanks for asking, yes I have!

I'm only worried that they wont respond until I'm thrown out...

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!