Forum Discussion

nottinghamp's avatar
nottinghamp
Explorer | Level 3
2 years ago

I'm getting emails saying "Your Team files haven’t synced since..." after I downgraded

I downgraded my Teams account trial to Basic bit I keep getting emails that "Your Team files haven’t synced since Apr 08 2024". I cannot access the management link in that email. I would like to stop...
emails
nottinghamp's avatar
nottinghamp
Explorer | Level 3
2 years ago

I downgraded the account from Teams to Basic several weeks ago and have received these emails about every 4 or 5 days since. There should be no Teams activity for this account. I have even deleted all the files that were generated while using the trial Teams version.

 

All data uploaded since has been synced with the local app with no problems. Everything works as expected except that I am receiving these emails recurringly.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I see, thanks for the heads up nottinghamp!

 

Can I send you an email, in order for us to have a closer look into this? 

  • nottinghamp's avatar
    nottinghamp
    Explorer | Level 3
    2 years ago

    You may.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Just did nottinghamp, I'll see you there! 

       

      Cheers!

    • nottinghamp's avatar
      nottinghamp
      Explorer | Level 3
      2 years ago

      OK, I got your email. I got an error that I could not respond to 'Dropbox Support' 

      • nottinghamp's avatar
        nottinghamp
        Explorer | Level 3
        2 years ago

        An FYI, this is a forwarding email address for delivery of attachments automatically and to keep my regular email anonymous

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