Forum Discussion

nottinghamp's avatar
nottinghamp
Explorer | Level 3
2 years ago

I'm getting emails saying "Your Team files haven’t synced since..." after I downgraded

I downgraded my Teams account trial to Basic bit I keep getting emails that "Your Team files haven’t synced since Apr 08 2024". I cannot access the management link in that email. I would like to stop...
emails
nottinghamp's avatar
nottinghamp
Explorer | Level 3
2 years ago

OK, I got your email. I got an error that I could not respond to 'Dropbox Support' 

nottinghamp's avatar
nottinghamp
Explorer | Level 3
2 years ago

An FYI, this is a forwarding email address for delivery of attachments automatically and to keep my regular email anonymous

  • nottinghamp's avatar
    nottinghamp
    Explorer | Level 3
    2 years ago

    Never mind, I found an acceptable workaround by changing the email so an address that I don't otherwise care about.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi nottinghamp, awesome, I just received your message.

     

    I'll get back to you as soon as possible! 

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!