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Forum Discussion

Phil80's avatar
Phil80
New member | Level 2
5 years ago

I'm not receiving the email to verify my account, any help?

For the validation of my account, I do not receive the mail from dropbox in my mailbox ... an idea?
Account Settings
emails
security
maher1982's avatar
maher1982
Icon for Super User rankSuper User
4 years ago

Hi, Please follow next three steps:

1- Check your spam folder to make sure it didn't end up there.

2- You can also add the email address no-reply@dropbox.com to your address book and then try sending the email again.

3- If you're still not receiving the email, contact your email service provider to troubleshoot further.

 

I hope this was helpful for you

Nick Smith's avatar
Nick Smith
Explorer | Level 4
4 years ago

Yeah I unfortunately already tried those steps, but thank you for the reply!

  • maher1982's avatar
    maher1982
    Icon for Super User rankSuper User
    4 years ago

    Nick Smith  I hope that you will find a solution to your problem soon

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Nick Smith, I hope you're doing well!

     

    Have you also tried requesting for the verification email from a different browser, or incognito mode, by any chance? 

     

    Keep me posted! 

    • Nick Smith's avatar
      Nick Smith
      Explorer | Level 4
      4 years ago

      Requesting in Incognito mode worked, thank you so much Megan!

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hey Nick Smith, awesome! 

         

        Glad to hear that! 

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