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Phil80's avatar
Phil80
New member | Level 2
4 years ago

I'm not receiving the email to verify my account, any help?

For the validation of my account, I do not receive the mail from dropbox in my mailbox ... an idea?
Account Settings
emails
Nick Smith's avatar
Nick Smith
Explorer | Level 4
3 years ago

Requesting in Incognito mode worked, thank you so much Megan!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Nick Smith, awesome! 

 

Glad to hear that! 

  • GB13's avatar
    GB13
    Explorer | Level 4
    3 years ago

    Hi,

     

    I have the same problem. Dropbox is not sending any verification email to my email address. (and its not in my spam folder)

     

     

    It's ridiculous that you could not fix this bug.

     

     

     

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey there, GB13, I'd be more than happy to help! 

       

      Have you tried requesting for a verification email, using a different browser other than the one you currently use? 

       

      Have you also tried to add the email address no-reply@dropbox.com to your address book and then send the email again?

       

      Let me know more! 

      • GB13's avatar
        GB13
        Explorer | Level 4
        3 years ago

        Hi,

         

        Thanks for the quick reply. Unfortunately neither tips worked for me.

         

        Would it be possible to verify my account by some other means? I received the notification about your reply and I do receive community letters.

         

        Cheers

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