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Forum Discussion

Phil80's avatar
Phil80
New member | Level 2
5 years ago

I'm not receiving the email to verify my account, any help?

For the validation of my account, I do not receive the mail from dropbox in my mailbox ... an idea?
Account Settings
emails
security
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Annarita Battista Pleasy, sorry to ask, but have you tried asking for the verification email through another browser?

 

If you haven't yet, please go ahead and also make sure to look for the email in your email's junk/spam folder as well. 

 

Keep us posted!

Annarita Battista Pleasy's avatar
Annarita Battista Pleasy
Helpful | Level 5
4 years ago

Thank you Walter !!!

Yes, I asked but they need more details about the error.

As I said I traied all the option.

 

I need to know which is the error when *dropbox sends me an e-mail, in order to allow Aruba to help me.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Annarita Battista Pleasy, how are you today?

     

    I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there.

     

    Thanks!

  • Annarita Battista Pleasy's avatar
    Annarita Battista Pleasy
    Helpful | Level 5
    4 years ago

    I tried everything:

    - requesting for a verification email, using a different browser, also in private mode

    - Contact my email provider: Aruba. It need to know which is the error message that Dropbox receives.

    - add no-reply@dropbox.com   in my address book

     

    the chatbot is unavailable if I haven't confirmed the e-mail, but this is my problem!!!!!

     

    I'm frustrated by this issue and the impossibility of have a feedback by dropbox.

     

    Furthermore, manytime I could access to my account. The message is that the password is wrong!!!!

    It isn't true.

    I would be very grateful if you could reply.

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