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kerryh's avatar
kerryh
New member | Level 2
4 years ago

Live chat button does not work

Hello- I have a paid personal account and the live chat button is available to me for support.  Unfortunately when I chose the button for English nothing happens at all.  Does anyone know how to use...
Account Settings
Web
lbrindise's avatar
lbrindise
New member | Level 2
4 years ago

I am having the same problem.  Google chrome.  I am signed into the Chrome browser, as I do every day.  The button is "dead" - it doesn't do anything when it is clicked.

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for letting us know about this, lbrindise.

 

Have you tried to also clear the cache on your Google Chrome browser, to see if that helps?

  • boxnewyork's avatar
    boxnewyork
    New member | Level 2
    3 years ago

    I have the same problem. I cleared the cache and it did not open. 

     

    is there a direct link?

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      3 years ago
      boxnewyork wrote:

      I have the same problem. I cleared the cache and it did not open.

      Have you tried another browser? Also, you could test it with all browser extensions disabled as there could be something blocking it.

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