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Forum Discussion
Live chat button does not work
Hello- I have a paid personal account and the live chat button is available to me for support. Unfortunately when I chose the button for English nothing happens at all. Does anyone know how to use...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi jameswjesso, welcome to our Community!
Do you get any specific errors when trying to contact our Support team via chat, or it simply doesn't work?
In the meantime, you can always let me know more about the issue you're experiencing just to have a clear idea about that.
Keep me posted, and we'll take it from there!
Hi Megan.
No error. It just doesn't do anything when I click on it.
My issue is that I want to switch my billing from annual to monthly, but there is no option to do so in my settings. Even the instructions in your knowledge base are inaccurate, as what they describe does not exist.
- Jay
Hi jameswjesso, have you tried emailing the support team directly by opening a ticket instead of via chat?
Do these steps not help in changing your subscription? Where exactly are the steps not applicable for your account?
I did email. But my account renews tomorrow, so getting it changed asap was important.
And now, those steps don't explain how to switch to monthly billing at all and there is nowhere within the change plans process that gives me the option.
I did find this help article that explained how to do it, but those options no longer exist (not sure why it is still online given that it is no longer applicable).- Jay
In order to switch from annual to monthly billing, you'll need to downgrade your account entirely, and when it returns to a Basic plan, you can re-upgrade under a monthly schedule.
