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kerryh's avatar
kerryh
New member | Level 2
4 years ago

Live chat button does not work

Hello- I have a paid personal account and the live chat button is available to me for support.  Unfortunately when I chose the button for English nothing happens at all.  Does anyone know how to use...
Account Settings
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jameswjesso's avatar
jameswjesso
New member | Level 2
2 years ago

I did email. But my account renews tomorrow, so getting it changed asap was important.
And now, those steps don't explain how to switch to monthly billing at all and there is nowhere within the change plans process that gives me the option.

I did find this help article that explained how to do it, but those options no longer exist (not sure why it is still online given that it is no longer applicable).

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

In order to switch from annual to monthly billing, you'll need to downgrade your account entirely, and when it returns to a Basic plan, you can re-upgrade under a monthly schedule.

  • jameswjesso's avatar
    jameswjesso
    New member | Level 2
    2 years ago

    But what happens to my data if I have more than the storage limit of a basic plan?
    Also, that is a terrible way to have people do it. It is entirely unintuitive, and the fact that I needed to go through this back and for the get the information is also terrible. I appreciate that you helped me, but you shouldn't have needed to.  It should be clearly stated somewhere.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      If your account is overquota, you can read this article for information on what happens to your data.

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