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kerryh's avatar
kerryh
New member | Level 2
4 years ago

Live chat button does not work

Hello- I have a paid personal account and the live chat button is available to me for support.  Unfortunately when I chose the button for English nothing happens at all.  Does anyone know how to use...
Account Settings
Web
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

In order to switch from annual to monthly billing, you'll need to downgrade your account entirely, and when it returns to a Basic plan, you can re-upgrade under a monthly schedule.

jameswjesso's avatar
jameswjesso
New member | Level 2
2 years ago

But what happens to my data if I have more than the storage limit of a basic plan?
Also, that is a terrible way to have people do it. It is entirely unintuitive, and the fact that I needed to go through this back and for the get the information is also terrible. I appreciate that you helped me, but you shouldn't have needed to.  It should be clearly stated somewhere.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    If your account is overquota, you can read this article for information on what happens to your data.

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