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Forum Discussion
Live chat button does not work
Hello- I have a paid personal account and the live chat button is available to me for support. Unfortunately when I chose the button for English nothing happens at all. Does anyone know how to use...
I've tried multiple times in the last few weeks to submit a support ticket, I need to merge my accounts as one of them is under an email of an expired domain. I haven't received confirmation emails (submitting them under my email I do have access to) and haven't received any replies at all. The "chat now" feature frustratingly does nothing so I can't even chat with anybody.
- Walter
Dropbox Community Moderator
Hey cmcintoshphoto - sorry to hear you're having issues with this.
Could you please let us know your ticket's ID so that we can look it up in our system?
Also, if you've tried clearing your browser's cache or using another browser and the issue with the chat persists, please let us know here so that we can reach out from our end to assist further.
On a side note, there's no way to merge two personal accounts at this time, but you could probably use a share folder to transfer the data from one to the other one if needed.
I hope this helps a tad and please keep us posted!
