Migrating from Dropbox Basic to Dropbox Plus

How are you trying to do that MarkThompsonAuthor​ ? Where is this?

If on the website click on the tick boxes at the side near name and then choose the 'Move' option is probably the easiest. 

I have a similar issue, so I am trying to transfer all files and folders from my free accounts (I have two) to my paid Plus account. The instructions seem simple, but where I can see my folders on the left, they will not drag and drop to the newly created 'SHARED" folder. HOW CAN I GET my FOLDERS to drop into the SHARED file??? 

There are two methods to do so, depending on your current folder structure, I'll give the first example here.

1. Create a shared folder on the Plus account from the Dropbox site.
2. Invite the Basic account to the shared folder. 
3. On your computer, move all the Basic files and folders into that folder. This is assuming you don't already have any shared folders, since you can't move shared folders into other shared folders.
4. Once all your files are there and showing up as synced, you can remove the Basic account from the shared folder entirely, which would empty that account, but keep the shared folder on the Plus account.
5. Sign out of your Basic plan on the Dropbox desktop app.
6. Sign in with the Plus account.
7. Move the folders out of the shared folder via the computer to more or less keep the same structure as before.
8. This might also keep the creation and modification dates of your files as they were on the Basic plan.

Let me know how this goes!

thanks Jay ... I'd already thought so... I'll try the recommended method again. It's still a lot of fiddling... 

I don't know why, but copying the entire existing basic Dropbox folder to a different temporary location on my C, D, or E drive always results in a hang somewhere along the line. I've tested with other local, similarly sized, non-Dropbox-related folders, and it works  ; no hang up or similairity. It's quite frustrating. So converting my free folder to plus (local) is another tricky thing to do without losing any files... Or do you have a better workaround method for this ?

HI Ruud-J, currently, it isn't possible to transfer a paid subscription from one Dropbox account to another. 

The payment has to remain associated with the account that was upgraded.

Hi Nancy, thanks for the replies. I was wondering about the following: I have a free basic account, which I've been using for years. But I also have a paid PLUS account, which I don't use at all. I've been paying for that account for years. I always assumed I was paying for the subscription I'm currently using (but that's free). Okay, my mistake, and I wasn't paying attention. Isn't there a simple way to link my payment to my current account, which I use constantly and have all my files on, and then delete my other account? In short: link my payment to my operational basic account, which will then become from basic to PLUS. That's less work than following the steps I was advised to follow. I think you can easily see from your side that I am the basic and plus owner.

Hey Ruud-J! Do you still want us to look into your request? 

If yes, please feel free to send over more details.

Hi there, Ruud-J, thanks for your post on our Community!

Would you mind clarifying what you'd like to do or the issue you're having, so we can assist you further?

Any additional details or screenshots that might be showing your issue, are welcome.

Thanks in advance!

Thanks Walter , I gonna try ! Keep informed. Gr

Yes, that would be correct Ruud-J​. 

Alternatively, you can put all your files from the Dropbox Basic account into one folder and share the folder with your Dropbox Plus account. 

Let us know if anything else comes up!