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montao's avatar
montao
New member | Level 2
4 years ago

Misuse or mistake using my email address

I'm not "daskip". I might've had a dropbox account with one of my email addresses. Recently I got emails in French saying that a user named "daskip" registered an account with dropbox using my email ...
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MarcinM's avatar
MarcinM
Explorer | Level 4
3 years ago

Hi,

I have exactly the same problem. I haven't used this DB account for a long time, but suddenly noticed that my name has changed to "daskip tgay".

 

On my inbox I found a request in French to reinitialize my password. It was in October 2021, I don't remember if I did anything with it.

 

I guess I didn't lose my files, there were few, but they were business files and I need to know if they could have been copied! If so, I must report it to the employer quickly!

 

Can you explain what happened? Has our accounts been hacked? Has the problem been resolved?

Marcin

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey MarcinM, sorry to hear about this.

     

    Can you take a look at your account's Security page to see if there's any unidentified device or web session listed there?

     

    Also, have you changed your account's password since you received that email?

     

    • lab1's avatar
      lab1
      Explorer | Level 4
      3 years ago
      I’m not sure about the other user but I didn’t see any devices or seasons that were unknown. Is there no one on the security team concerned about this? I think I’m still within my 180 days. Can you have them pls check again? Thx.
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi lab1!

         

        What is the type of account you have on your end? For Basic, and Plus accounts it's usually 30 days. 

         

        As for the missing files, if they were within your available restoration time, you should be able to retrieve them on your end too. 

    • MarcinM's avatar
      MarcinM
      Explorer | Level 4
      3 years ago

      @Walter

       

      Honestly, I can't remember if I did it right after receiving that French email in October, but changed my password 2 days ago.

      As for the security side, I don't see any unidentified sessions, just my device. Does this mean that this daskip hasn't succeeded to log into my account? But if so, how he changed my name into "daskip"?

       

      Best,

      MarcinM

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey MarcinM and happy Friday! I'm jumping in here as well.

         

        Do you still have that email you received? Can you check where it came from?

         

        Was it one of the official domains that Dropbox uses or does it look like a phishing email?

         

        Also, is your account name still 'daskip'? Can you check your account settings for that?

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