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andreasteiner's avatar
andreasteiner
New member | Level 2
2 years ago
Solved

Not getting the verification email

I just created my Dropbox account and I cannot receive the verification email. I have tried resending it multiple times, closing the browser and opening a new one, checking that my email was entered ...
Account Settings
  • Walter's avatar
    Walter
    2 years ago

    Hi there andreasteiner - sorry to hear you're having issues with this. 

     

    Could you please clear your browser's cache or try another browser and let us know how it goes?

     

    Also make sure to look for the verification email in your email's spam/junk folder as well.

     

    Keep us posted anyhow!

andreasteiner's avatar
andreasteiner
New member | Level 2
2 years ago

Hi Walter, 

 

Using a different browser worked! Thank you so much for saving the day!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

No biggie andreasteiner - see you around the Community and take care!

  • priman's avatar
    priman
    New member | Level 2
    2 years ago

    hello I also have the same issue, I am using my work domain email but still I could not get the verification email 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey priman, thanks for letting us know about this.

       

      I'd also suggest adding no-reply@dropbox.com to your email contacts and then try to verify your email again, to see if that helps.

       

      If not, let us know and we'll send you an email, to investigate this further.

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