Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

elhdesigner's avatar
elhdesigner
Helpful | Level 5
3 years ago
Solved

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
account access
Account Settings
emails
security
  • elhdesigner's avatar
    elhdesigner
    3 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi elhdesigner, thanks for bringing this to our attention.

 

Could you try adding no-reply@dropbox.com to your inbox in order to see if you can receive the email when attempting to sign in again?

 

Are you writing to us now on the Community from another account?

 

This will help me to assist further!

  • elhdesigner's avatar
    elhdesigner
    Helpful | Level 5
    3 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the update, I'm glad to hear that you were able to login to your account.

       

      Enjoy the rest of your week!

  • Meraj ansari's avatar
    Meraj ansari
    Explorer | Level 3
    2 years ago
    Sir, please solve my problem. Sir, I have two Dropbox accounts! One is opening, the other is not opening. There is a problem with the mail ID in it. I remember the password but I do not remember the mail ID of Dropbox.
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi Meraj ansari, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

       

      You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.

      From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!