Forum Discussion

It_Support_1234's avatar
It_Support_1234
Explorer | Level 3
3 years ago

Not receiving emails from dropbox.

We have multiple users who are not receiving emails from dropbox.com.  These emails range from the email to verify your email, password resets link, and the login links.   I have checked our spam fil...
account access
Account Settings
Notifications
security
DDunce's avatar
DDunce
Explorer | Level 3
3 years ago

If I look at my domain host's control centre I see that email to [Removed as per Community Guidelines] is set to be forwarded to my gmail account.  And indeed when I send from a completely different domain to [Removed as per Community Guidelines] email is received.  What's Dropbox's problem ?

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi DDunce, thanks for bringing this to our attention.

 

If you're receiving this message from Dropbox, then it means that somehow the domain is blocking emails from Dropbox, or other official domains.

 

I'd recommend checking the list and your settings in your email provider to ensure that the above domains are allowed through, and that no emails are blocked.

 

If you have any further queries, feel free to message back.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!