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MikeDidier's avatar
MikeDidier
New member | Level 2
2 years ago

Notification spam. I received the same notification 54 times.

I am having an issue where I received the same notification email 54 times since 4 days ago. I am not sure if this is a bug with Dropbox or something else. Has anyone else experienced this? 

13 Replies

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  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi MikeDidier,

     

    Thanks for reporting this. We're currently investigating and we have some questions:

     

    • Is the email address you're receiving these notifications the same one you used to sign up here on the Community, or is it a different address?
    • Are you receiving these notification emails today?

    Let us know and we can go from there!

     

    Ben

  • JohnnyDogman's avatar
    JohnnyDogman
    Collaborator | Level 9
    2 years ago

    That sounds really frustrating! Here’s what you can do to resolve the notification spam:

    1. Check Notification Settings:

      • Open Dropbox and go to your account settings.
      • Navigate to the Notifications tab and adjust your preferences to limit email notifications.
    2. Check Email Rules:

      • Ensure there are no email rules or filters that might be causing duplicates.
    3. Update Dropbox:

      • Make sure you’re using the latest version of Dropbox.
    4. Contact Support:

      • If the issue persists, contact Dropbox Support for assistance. They can help identify if it’s a bug.

    I hope this helps!

  • Hi Mike!

    My name is Alice and I'm a product manager working on notifications at Dropbox. We would love to chat with you more on this topic because we think your experience can help us improve notifications at Dropbox. We are hoping to schedule a 30-minute video session via Zoom video-conferencing next week! If you’re interested in speaking with our team, take our short survey so we can learn a bit more about you. A member of our team will review your answers and contact you directly if you’re a fit for our study.
     
    If you are selected, you will receive a $50 virtual gift card of choice (Amazon, Bank Deposit, Charity donation, etc.) upon completion as a thank you for their time.
     
    Please note, space is limited and not everyone who applies will be selected.

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