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carlieransom's avatar
carlieransom
Explorer | Level 3
3 years ago

Old account keeps autopopulating when I download Dropbox- how to sign out?

Greetings!  I have an old Dropbox account that I can no longer access, because I don't have the email anymore.  I have uninstalled Dropbox on my computer, but every time I re-download it, the old acc...
Account Settings
desktop
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey carlieransom, thanks for reaching out to the Dropbox Community!

 

You can sign out of the Dropbox desktop app, by following the steps in this article.

 

I hope this helps!

 

Let me know if you have any questions.

carlieransom's avatar
carlieransom
Explorer | Level 3
3 years ago
Hi Hannah, I had read this article and it doesn’t work because I don’t have the icon with my initials on the desktop app. So I’m not able to sign out. I even uninstalled the app, reinstalled and said I wanted to sign into my new account and still signed into my old account. Not sure how it did that.

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