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DK57's avatar
DK57
Explorer | Level 3
4 years ago

Re: Can't login to my account and cannot reset the password; I get an error, but it goes away quickly

I have years worth of photos under FSmail.net and cant access that email as Freeserve doesnt exist any more. I also cant access any codes sent to access my drop box. I have set one up under Gmail.com but again cant find anything to help transfer my photos? Dave

3 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi DK57, welcome to our Community!

     

    I understand your concern over your files on your account.

     

    In general, if you don't have access to the email address associated with the Dropbox account, then it won't be possible to reset the password for the account.

     

    Do you have the desktop app installed on your machine by any chance, and signed into that account?

     

    Let me know more!

  • DK57's avatar
    DK57
    Explorer | Level 3
    4 years ago

    Every time I try to sign on it says it will send a reference to my Email (FSMAIL.net) and I can never read it to respond 🙂

     

    Thanks Megan

    Ive replaced my Ipad but I may be able to try and access my old one which has the App on it. Dave

  • DK57's avatar
    DK57
    Explorer | Level 3
    3 years ago

    Its on my old tablet. I can try and access but it was throwing a hissy fit on a regular base so I wasn't very successful with it but I will try again. Dave

     

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