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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Re: I disbanded my Dropbox team and now I can't access my separate Plus account.

Hey jencoleslaw!

Can you access your app's preferences, and head to the Account tab?

Feel free to send me a screenshot of what you see there, just make sure to redact any personal info shown there. Do you have the option to Sign out? 

4 Replies

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  • jencoleslaw's avatar
    jencoleslaw
    New member | Level 1
    11 months ago

    Ok. I think I was about to finally force it to login to my Plus account by literally reinstalling the app,  but of course now I can't see any of my work files but I am less worried about that because I had them backed up.  But is there no way to have two dropboxes like I used to? I guess I should just put them in my plus account if I want them to sync? 

    PS thank you for your help today. 🙂

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey jencoleslaw! Hope you don’t mind if I jump in. 

    If you want to pair your two Dropbox accounts like before, then one of them will need to be on a Dropbox team indeed. 

    So, what you can do is merge everything into your Plus account and have all of your files in one place.

  • jencoleslaw's avatar
    jencoleslaw
    New member | Level 1
    11 months ago

    Thank you, Nancy. That is what I thought. I will put my work folder in my Plus folder and hope that solves all my issues.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    No problem, jencoleslaw! If you need something else, we’ll be right here.

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