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CcummingsDT's avatar
CcummingsDT
Explorer | Level 4
4 years ago
Solved

Since the update to v154.4.5363, offline files are not storing locally when requested

Hello, like many people, I got the update that added the individual user folders and changed all the file paths in Dropbox as a result. It looks like shortcut aliases where made to help all the apps ...
desktop
sync
windows
  • Jay's avatar
    Jay
    4 years ago

    Hi CcummingsDT, do you have any other cloud services running on your machine, such as OneDrive? 

     

    If so, could you temporarily quit them to see if the Dropbox sync icons appear on the files?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey CcummingsDT, sorry to hear you're having issues with this.

 

Could you please clarify your device's exact OS and the size of the files you're noticing this on?

 

Any additional information or even screenshots would be most welcome!

CcummingsDT's avatar
CcummingsDT
Explorer | Level 4
4 years ago

Hello, Walter! Thanks for reaching out so quickly. Since I really needed the files to get local, I restarted Dropbox and during init, it saw the flags to bring those files local and did it just fine.

 

Sorry I contaminated the test environment!

 

As for the PC Windows info, it is attached.

I will need to do more work (create some new files and then try to bring them offline (local) tonight. Sorry for the delay.

 

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    No worries CcummingsDT - feel free to take your time!

     

    Whenever you're ready, reply back here to continue troubleshooting, if needed. 

    • CcummingsDT's avatar
      CcummingsDT
      Explorer | Level 4
      4 years ago

      Here is an example of a file the context menu thinks is already local but the icon for the file says it is only online.

       

      And the system tray icon for Dropbox shows idle (nothing happening)

       

      This is on my office PC, not the laptop, so if you need the Windows info, just let me know.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi CcummingsDT, thanks for the updates! 

         

        It's important to note that the grey X you see there isn't a Dropbox icon. Do you have any other, third-party apps syncing your content? 

         

        If you hover your mouse over the little Dropbox icon, what is the status you see there? 

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