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CcummingsDT's avatar
CcummingsDT
Explorer | Level 4
4 years ago
Solved

Since the update to v154.4.5363, offline files are not storing locally when requested

Hello, like many people, I got the update that added the individual user folders and changed all the file paths in Dropbox as a result. It looks like shortcut aliases where made to help all the apps ...
desktop
sync
windows
  • Jay's avatar
    Jay
    4 years ago

    Hi CcummingsDT, do you have any other cloud services running on your machine, such as OneDrive? 

     

    If so, could you temporarily quit them to see if the Dropbox sync icons appear on the files?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

No worries CcummingsDT - feel free to take your time!

 

Whenever you're ready, reply back here to continue troubleshooting, if needed. 

CcummingsDT's avatar
CcummingsDT
Explorer | Level 4
4 years ago

Here is an example of a file the context menu thinks is already local but the icon for the file says it is only online.

 

And the system tray icon for Dropbox shows idle (nothing happening)

 

This is on my office PC, not the laptop, so if you need the Windows info, just let me know.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi CcummingsDT, thanks for the updates! 

     

    It's important to note that the grey X you see there isn't a Dropbox icon. Do you have any other, third-party apps syncing your content? 

     

    If you hover your mouse over the little Dropbox icon, what is the status you see there? 

    • CcummingsDT's avatar
      CcummingsDT
      Explorer | Level 4
      4 years ago

      Up to Date.

       

      Good to know that is not Dropbox, but I must say that confuses me greatly. As soon as Smartsync does get it to store locally, that white X goes away. Unlike before the update, the green checkbox for "Stored Locally" (now "Available Offline") seems to have gone away altogether.

      • CcummingsDT's avatar
        CcummingsDT
        Explorer | Level 4
        4 years ago

        Oh, and the mouseover text on the system Tray icon says "up to date"

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