Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Joe_wit's avatar
Joe_wit
Explorer | Level 3
4 years ago

Someone logged into my Dropbox account and changed my email

Hello,   My Dropbox account has been hacked and my email address changed so that I am now unable to access my files (but the hacker is). What can I do about this please? This is my personal infor...
account access
Account Settings
security
M14NOJ's avatar
M14NOJ
New member | Level 2
4 years ago

Hello!  Can someone help me to regain control of my hacked Drop Box account please?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    4 years ago
    M14NOJ wrote:

    Hello!  Can someone help me to regain control of my hacked Drop Box account please?

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!