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maddiefuller's avatar
maddiefuller
New member | Level 1
9 months ago

The Dropbox icon on my Mac only opens the Dropbox folder and I can't get to the preferences

I have been having issues with my dropbox syncing across devices - I think there is an issue in my selective sync. However, everytime I attempt to open the dropbox desktop application on my mac, it o...
desktop
Mac
sync
maddiefuller's avatar
maddiefuller
New member | Level 1
9 months ago

Unfortunately the dropbox icon never appears in the apple menu bar at the top of the screen. One click immediately opens finder and I only get the option for finder on the menu bar. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Thanks for bringing this to our attention, maddiefuller.

    Can you reinstall the Dropbox app without uninstalling first, to see if it helps?

    • MattofRI's avatar
      MattofRI
      New member | Level 2
      8 months ago

      I have this same problem and I reinstalled the app without uninstalling first and nothing changed.  No dropbox icon in menu bar and "opening" from dock or finder simply opens the folder I'm finder and gives me no access to preferences which I need to review of sync issues I'm having.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        8 months ago

        Hey MattofRI, sorry to see that you're having this issue.

        In that case, can you uninstall the Dropbox app, restart your computer and reinstall it, to see if that makes a difference?

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