Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

raymil's avatar
raymil
New member | Level 2
6 months ago

There's a red 'X' icon on two folders in File Explorer on two Windows devices

We’re experiencing an issue with Dropbox on two company laptops where certain folders specifically SCAI Team Dropbox and a subfolder labeled Paul are showing a red 'X' icon in File Explorer. H...
desktop
sync
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey raymil - sorry to hear about your syncing issue.

Can you please take a look at this Help Center article and let me know if it helps at all?

If not, we'd need more information, such as the exact OS version of the affected computers and the status and version of the Dropbox desktop app as well etc. 

In any case, please let me know what you find, Ray. 

  • raymil's avatar
    raymil
    New member | Level 2
    6 months ago

    Hello Sir,

    Here is the additional details. . .

    Computer 1
    Disk Total    used: 475 GB
    free: 160 GB (33%)
    RAM:    8 GB
    CPU    Intel(R) Core(TM): i5-8350U CPU @ 1.70GHz
    OS:    Microsoft Windows 11 Pro
    Model:    Latitude 5590
    Make:    Dell Inc.
    Dropbox: 223.4.4909


    Computer 2
    Disk Total    used: 475 GB
    free: 282 GB (59%)
    RAM:    16 GB
    CPU    Intel(R) Core(TM): i7-10510U CPU @ 1.80GHz
    OS:    Microsoft Windows 11 Pro
    Model:    Iridium 15
    Make:    Carbon Systems
    Dropbox: 224.4.4811


    -Ray

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 months ago

      It seems that those two computers are running an older version of the Dropbox desktop app, Ray. Could you try installing the latest, stable version of the Dropbox desktop app from this page directly and let me know how it goes? 

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 months ago

      Hi raymil, just checking to see if you saw our last reply. 
      If you still need any help, feel free to reach out to us with the information we requested.
      If your issue has been solved, let us know what worked for you!

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!