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THEO123's avatar
THEO123
New member | Level 1
10 months ago

Tried to change my email but it says that the email I'm trying to use is not available

I have an account that i use everyday.   I juts got a new computer and wanted to update my dropbox email as work has changed domains.  When i went to dropbox it automatically logged in using my googl...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey THEO123, welcome to our Community.

If you're getting an error that the email address is not available or that it's taken, it means that there's another, second Dropbox account using that address.

That makes sense, since you mentioned that you got signed into Dropbox with that address.

If you want to free up that address, you'll either need to delete the Dropbox account using it, or use another (third/placeholder) address on that account, to free it up.

Please make sure that you're deleting the correct account, though, if you're going that route.

To be sure, try using a different browser or a private browsing/incognito window to login to the second account.

I hope this helps, but if you need any clarifications, let me know before going forward with any actions.

Cheers!

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