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AlanAtaxia's avatar
AlanAtaxia
New member | Level 2
3 months ago

Trying to edit/change my personal email (in settings) but it says my email is not valid

Question or Issue trying to edit/change my personal email  (in settings) but it says my email is not valid
Account Settings
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hey AlanAtaxia, sorry to see that you're having trouble changing your email address.

Would it be possible that the email address you're trying to use, is already used by another Dropbox account?

Can you open a window on another browser or a private browsing window and try to sign in to the Dropbox page with that email and let us know what happens?

Thanks in advance!

AlanAtaxia's avatar
AlanAtaxia
New member | Level 2
3 months ago

thanks, yes will try (it was set up by our previous charity volunteer, many years ago !

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey AlanAtaxia!

    Give it a go, and if you have any other questions, or issues we'll be one post away. Thanks! 😉

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hi from me too, AlanAtaxia! Were you able to resolve this since your last post? 

    If you need any sort of assistance, we’re right here.

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