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KelleyO's avatar
KelleyO
New member | Level 2
2 years ago

Verifying email not working. It won't let me share content.

I have verified my email address multiple times and Dropbox will not let me share or copy a link and it keeps saying that I can't until my email address is verified.  What can I do?  I can't even chat with support because it says I have to verify my email address.

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey amjax! I’ve just logged you a ticket. Please reply to it and we’ll go from there.

  • mylegalea's avatar
    mylegalea
    New member | Level 1
    12 months ago

    I am having the exact same issue, can someone please contact me to look into further?

  • T Brown's avatar
    T Brown
    New member | Level 1
    11 months ago

    I am having the same issue. Can someone please help me? 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey T Brown, of course we can.

    I just created a ticket on my end for you. Reply back to me, and we'll take it from there. 

    Thanks! 😀

  • astrunks's avatar
    astrunks
    New member | Level 1
    11 months ago

    Having the same problem. Dropbox will not verify my email using the link they send me. Have put in repair tickets to no avail. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Sorry to hear that, astrunks. I was able to locate your support ticket in the meantime and I can see your case has been assigned to our specialized team. 

    I’ve also left them an internal note on your behalf.

  • lwallace's avatar
    lwallace
    New member | Level 1
    10 months ago

    Hello! I am also having this same exact issue. any assistance would be greatly appreciated

  • lwallace's avatar
    lwallace
    New member | Level 1
    10 months ago

    Nevermind... It appears after signing up for dropbox forum and verifying there my account was updated to verified.

  • Ananyac's avatar
    Ananyac
    New member | Level 1
    10 months ago

    Hi,

    I am getting the same issue, the verification of email is done multiple times but still back to the same loop, can the dropbox team connect on [removed per Community Guidelines]

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hi Ananyac! Can you try to verify your email address once again and send me a few screenshots of what you see on your end? I’ll be able to further help this way.

    Just make sure to hide your personal info first.

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