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branton
5 years agoNew member | Level 2
Web browser's can't be dropped from current sign-in list.
The Settings -> Security page has a list of web browsers currently signed into my Dropbox account. Many of these browser sessions show the most recent activity to be several months or years ago. When I click on the trash-can icon by each one, I see the message "Successfully logged out of remote web session." However, the entry does not disappear from the list, even after the page is refreshed. Is this typical behavior?
Your post gave me another idea -- the "Security Check" procedure on the Security page. I find that it allows me to review each active browser session and to successfully delete the outdated ones. I'm not sure why I can't do this directly from the Security page. But this workaround is fine, I suppose.
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- Scotty_Boy5 years agoNew member | Level 2
I experienced the same behavior with a very old dropbox web session on my dropbox security tab as well this afternoon. I thought I would try logging out and back into my dropbox.com session. When I tried to log back into my dropbox web account, dropbox prompted me for a password reset as part of their security protocol. After resetting my password and logging in, all my previous signed-in web browser sessions were gone except the current one.
I would think though there would be another means of refreshing the signed-in browser list other than resetting one's password. Hopefully someone else in the community knows what those options are.
- branton5 years agoNew member | Level 2
Thank you. I just tried that as well -- signing out and signing back in again. I was not presented with a required password update, and still see the same list of old browser sessions.
- branton5 years agoNew member | Level 2
Your post gave me another idea -- the "Security Check" procedure on the Security page. I find that it allows me to review each active browser session and to successfully delete the outdated ones. I'm not sure why I can't do this directly from the Security page. But this workaround is fine, I suppose.
- VickieB3 years agoExplorer | Level 4
Thanks, that worked
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