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What happens to my account if i die?
Hey, i was wondering what will happen to my account if I die tomorrow?
Thank You in advance.
Happy New Year.
Fiona
Dropbox Staff
Dropbox StaffHi scottdoc.
We have no such option in Dropbox. Relatives that can get your death certificate and provide it to us, can claim access to the account of a deceased user or request it's deletion. When people pass away, we want to make sure we respect their privacy rights above all. We review each request carefully and such requests take time to be processed.
I hope this information helps.
If a paying Dropbox user passes then what happens to the account? Will the account sit idle for a year (or until someone can get access) even though the larger storage space is not paid for? I'm asking as it may take months before an estate and paperwork is in order and people are ready (or even aware enough) to access it. Thank you.
- Fiona
Good question lgsp. Welcome to our Community.
Dropbox renews automatically, so the renewals will be interrupted when the payment method is cancelled or if relatives request the cancellation (having the required paperwork or simply billing information related to the Dropbox charges).
When the storage is not paid, the account will eventually downgrade and not have enough space to sync but the files will remain safe in Dropbox.
Finally, a free Dropbox account will be disabled after several email notifications ans 12 months of inactivity. You can read about this in our Help center.
Let me know if you have any questions. Thanks!
