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Forum Discussion

Jared N.'s avatar
Jared N.
Helpful | Level 5
8 years ago
Solved

What happens when you unlink a device?

When unlinking devices, weather it be phone or Mac, does it just inform the app its no longer assosiated with your Drobox account, or does it also remove it from the 'Linked Devices' section on the w...
Account Settings
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  • Walter's avatar
    Walter
    8 years ago

    Nice question you got there Jared ( Jared N.)!

     

    When you unlink a device from your account the link breaks so your security page shouldn't show the unlinked devices at all and the app would prompt you to login again. 

     

    Hope you'll find this helpful and I remain at your disposal Jared. Let me know if you have any further questions and I'd be happy to follow up! 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

So this seems like a newly created folder gharty. Are you missing files from this folder? 

Let me know here please providing more information (in regards to how were/are you uploading the files, if you remember seeing them on our website etc.) and I'll reach out to your Dropbox associated email address so we can look into this and forward it to our Restorations team if needed.

Thanks!

gharty's avatar
gharty
Explorer | Level 3
7 years ago

I have been using the mobile uploads and it had years of files. As i mentioned originally the problem started when I tried to use the iOS app that I had been using in the past. It wanted me to log in which I did. But now it was showing that log in as a new mobile device. I had three devices under this account, including the iPhone. The history does not show and files being deleted just that a Mobile Uploads folder was created. IT WAS THERE BEFORE WITH THE NOW MISSING FILES!!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Could it be that you're looking at a different account gharty ?

    If you're sure that this is not the case, please let me know and I'll reach out to your Dropbox associated email address to have a further look into this with all of my tools at my disposal.

    Thanks!

    • gharty's avatar
      gharty
      Explorer | Level 3
      7 years ago

      I am sure that  I am looking at the correct account. Please look into this. The files that I use outside of the Mobile Uploads folder come from many sources and they are fine. 

       

      Thank You!

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        7 years ago

        I just reached out via email, thus creating a ticket for you, so we can work on this together gharty!

        Take a look at your inbox and we'll take it from there. 

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