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Forum Discussion
Why was my account disabled?
Company account with email (quandinh@**** like email Dropbox of me) has been disabled from Saturday, July 11, 2020.
Dropbox hasn't emailed notification?
This account is used for business.
Please help me!
Hi toannguyen2020; thanks for joining our Community!
As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this.
Let me know if you have any more questions.
- Walter
Dropbox Staff
Hi toannguyen2020; thanks for joining our Community!
As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this.
Let me know if you have any more questions.
- Lusil
Hey toannguyen2020, I also wanted to mention that you need to make sure that you submit these Help Requests via an incognito window, without signing in to your account.
Let us know though if you have any other questions or issues along the way, cheers!
- Didt u get it back your account ?
- Daphne
Hey there Mohddaim and Pr0xy, I'm sorry to hear about the situation here!
As we won't be able to look into this over the Community due to the account specific info that we need to look into, please check out Walter's post above on how to contact our Support team.
Once you reach out to the team, you'll receive a ticket number (eg. #1234567) which you can let me know here so that I can pass along the info you've provided here already.
Let me know if you have any questions!
- Can u undisable it pls
- Why my account was disabled without warning or notic
Failed to login: acc disabled.
It worked perfectly last week .
But now when i try to sign in it says this account has been disabled.
I can't even reset passwords.
I havn't got any emails with reasons why.- toannguyen2020 didt u get it back your account ?.. and how long it did take them to revovery your account ?
yeap, i has get back account after 3day.
how did you made it ?
im not abble to login to have acces to the privileges of 1 day response through email that comes with my paid subscription
anyways ... i cant find where to write an email to the drop box support team
im completely desperate ... all my company and clients are through this huge drop box i have
- My account was disabled and I had very important files saved so I had to create a new one but I still need my other account! Why was it disabled!
- Daphne
Hey there Diego_Perez44, I'm sorry to hear about that!
I would suggest submitting a ticket with our team from here, while signed out of any Dropbox accounts.
You can let me know your ticket number (eg. #1234567) so I can pass along your comments from here.
Let me know if you have any trouble with this!
I am not able to login to account , it says account is disabled
- My other account has been disabled and all my attempts to contact dropbox keep going to an unmonitored inbox
- Daphne
Thanks for posting mindkiller991, sorry to hear about the situation!
Please submit a ticket with our team by visiting this page via an incognito window, so you're signed out of any Dropbox account.
This will make sure it's directed to the correct team to handle this.
Also, once you do so, please let me know the ticket number that you receive so I can check on this from my side too.
Looking forward to hearing back from you!
Hello! My account has been disabled out of nowhere, I’ve read that the accounts get disabled after 1 year of no use but I’ve use it sometimes now and then. I have some important files in there!
The account email is [personal information removed per the Community's Guidelines]
I need to get it back.- Rich
Super User II
HelpMe3 wrote:
My account has been disabled out of nowhere ... I need to get it back.
You'll need to contact Dropbox Suport directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Hello,
I have a paid dropbox account under a different email. When I tried to access my files today the website informed me that my account was disabled, however when I checked my email there was no notice of termination or deactivation. Has this happened to anyone else and is there any way to resolve it?
I don't understand why my account has been disabled without notification to me. I am a very active user of dropbox and how can I bring back my old account to recovery?
- Jay
Hi Justin Muschette, could you contact the support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
Make sure to enter the same email for the account you're experiencing issues with, and then let me know the ticket ID from the automated response you receive.
