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toannguyen2020's avatar
toannguyen2020
Helpful | Level 6
6 years ago
Solved

Why was my account disabled?

Company account with email (like email Dropbox of me) has been disabled from Saturday, July 11, 2020. Dropbox hasn't emailed notification? This account is used for business. Please help me! [...
account access
Account Settings
  • Walter's avatar
    Walter
    6 years ago

    Hi toannguyen2020; thanks for joining our Community!

     

    As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this. 

     

    Let me know if you have any more questions. 

Mohddaim's avatar
Mohddaim
Helpful | Level 6
6 years ago
I did this this almost 4 times i sent email to dropbox.. but still didt not get answer from dropbox team
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hi there Mohddaim, thanks for checking in with us.

 

Due to account-specific information needed, I'd recommend continuing the investigation with our team via your ticket. 

 

I was able to locate it and have made sure to pass your comments along. 

 

As soon as they have more information on the matter, they'll get back to you. 

 

In the meantime, if you have any other questions, just give us another nudge. Thanks!

  • Mohddaim's avatar
    Mohddaim
    Helpful | Level 6
    6 years ago
    Okey.. other question why dropbox remark will reply or reach with customer with 1-2 working day?.. that is not promise ?
    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      You can find more info on the Support response times and available hours, in this article. 

       

      Hope this helps, Mohddaim.

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