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toannguyen2020's avatar
toannguyen2020
Helpful | Level 6
6 years ago
Solved

Why was my account disabled?

Company account with email (like email Dropbox of me) has been disabled from Saturday, July 11, 2020. Dropbox hasn't emailed notification? This account is used for business. Please help me! [...
account access
Account Settings
  • Walter's avatar
    Walter
    6 years ago

    Hi toannguyen2020; thanks for joining our Community!

     

    As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this. 

     

    Let me know if you have any more questions. 

HelpMe3's avatar
HelpMe3
New member | Level 2
5 years ago

Hello! My account has been disabled out of nowhere, I’ve read that the accounts get disabled after 1 year of no use but I’ve use it sometimes now and then. I have some important files in there!
The account email is [personal information removed per the Community's Guidelines]
I need to get it back.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    5 years ago
    HelpMe3 wrote:

    My account has been disabled out of nowhere ... I need to get it back.

    You'll need to contact Dropbox Suport directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

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