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toannguyen2020's avatar
toannguyen2020
Helpful | Level 6
6 years ago
Solved

Why was my account disabled?

Company account with email (like email Dropbox of me) has been disabled from Saturday, July 11, 2020. Dropbox hasn't emailed notification? This account is used for business. Please help me! [...
account access
Account Settings
  • Walter's avatar
    Walter
    6 years ago

    Hi toannguyen2020; thanks for joining our Community!

     

    As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this. 

     

    Let me know if you have any more questions. 

zbyszek t's avatar
zbyszek t
New member | Level 2
5 years ago

dear all without any reason and without any error message I cannot access my dropbox anymore. I am using client on ubuntu linux, and I have been actively using it so it has not expired for sure. I cannot recover my password neither since I have this error message like in title. Anyone can help?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    Hey zbyszek t, welcome to our Community!

    Have you tried logging into the account and it's not letting you? 

    Could you try from another browser as it's crucial to our troubleshooting process?

    Keep me posted, and we can take it from there!

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