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toannguyen2020's avatar
toannguyen2020
Helpful | Level 6
6 years ago
Solved

Why was my account disabled?

Company account with email (like email Dropbox of me) has been disabled from Saturday, July 11, 2020. Dropbox hasn't emailed notification? This account is used for business. Please help me! [...
account access
Account Settings
  • Walter's avatar
    Walter
    6 years ago

    Hi toannguyen2020; thanks for joining our Community!

     

    As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this. 

     

    Let me know if you have any more questions. 

JasonSintome's avatar
JasonSintome
New member | Level 2
5 years ago

I have a dropbox business account and had access on it until Saturday when I was logged out and received a message saying account disabled.

We are a small agency and have crucial client files in our folders.

I have a DropBox business account and have started this account in order to ask the community for assistance.

 

Please help

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey JasonSintome, thanks for reaching out. 

    You should be able to open a support ticket about this through this page. Just make sure to use a browser that is not signed in to any Dropbox account or an incognito/private browsing window.

    If you have any questions, let me know!
    • Tas101's avatar
      Tas101
      New member | Level 2
      5 years ago
      Hi I am having the same issue with a disabled account that I actively use. I have used the link you included to ask for support twice, last week and again today but have not heard back. I requested help through Twitter and have not heard back. Please can Dropbox support contact me ASAP thx

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