Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

toannguyen2020's avatar
toannguyen2020
Helpful | Level 6
6 years ago
Solved

Why was my account disabled?

Company account with email (like email Dropbox of me) has been disabled from Saturday, July 11, 2020. Dropbox hasn't emailed notification? This account is used for business. Please help me! [...
account access
Account Settings
  • Walter's avatar
    Walter
    6 years ago

    Hi toannguyen2020; thanks for joining our Community!

     

    As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this. 

     

    Let me know if you have any more questions. 

Kiki11343's avatar
Kiki11343
Explorer | Level 4
5 years ago
My boss’s Dropbox business account has been disabled for a week. We have sent multiple request within the last 7 days and have yet to receive a response back.

Ticket #12480980
Ticket #12529562
Ticket #12533586

A response to her request would be much appreciated as we cannot access client folders and are in limbo until this is resolved.
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    5 years ago

    Hi Kiki11343 

    Unfortunately disabled accounts mean that you have been terminated for breach of terms and conditions. Therefore it is very very very unlikley the account will be restored. By the fact tickets are not being replied to I'd say that it wont be. 

    • bogrosnounours's avatar
      bogrosnounours
      Helpful | Level 7
      5 years ago
      Ok I can understand what you're saying ... but

      If there are files they consider against their policies...why simply not deleting those?

      I hsbe 10 years of hard work...my whole professionsl / business and personal life is in this drop box.

      Everything and I have to let sll this go without knowing what snd why that happened ?

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!