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toannguyen2020's avatar
toannguyen2020
Helpful | Level 6
6 years ago
Solved

Why was my account disabled?

Company account with email (like email Dropbox of me) has been disabled from Saturday, July 11, 2020. Dropbox hasn't emailed notification? This account is used for business. Please help me! [...
account access
Account Settings
  • Walter's avatar
    Walter
    6 years ago

    Hi toannguyen2020; thanks for joining our Community!

     

    As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this. 

     

    Let me know if you have any more questions. 

Bruce77's avatar
Bruce77
Helpful | Level 5
5 years ago

Thank you, I didn't mean to speak out of turn, I am just quite distressed by the situation 

Nash105's avatar
Nash105
Collaborator | Level 8
5 years ago
Yeah man I feel your pain. I just hit 90 days and have never gotten more then an automated response. It's really disappointing to loose years of family photos when you have been a loyal customer and know you didn't violate any TOS.

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