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toannguyen2020's avatar
toannguyen2020
Helpful | Level 6
6 years ago
Solved

Why was my account disabled?

Company account with email (like email Dropbox of me) has been disabled from Saturday, July 11, 2020. Dropbox hasn't emailed notification? This account is used for business. Please help me! [...
account access
Account Settings
  • Walter's avatar
    Walter
    6 years ago

    Hi toannguyen2020; thanks for joining our Community!

     

    As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this. 

     

    Let me know if you have any more questions. 

jakovlev's avatar
jakovlev
New member | Level 2
5 years ago

Hello community!

 

My account (2Tb) blocked two days ago with all my 20 years design projects archive without any visible reasons, notifications or emails. Most files saved only in cloud, not local and in result I don’t have access to my files and I don’t have local backup. When I try to change my password I received a message “Sorry this account is disabled.” Dropbox app on my iPad and iPhone is automatically logged out.

 

I made new account for writing this question.

I’m in shock, I think a lot about reasons why it may happens, but I don’t have any answers and ideas.
I sent two questions (in two languages) to Dropbox Support support@dropbox.zendesk.com but nothing.

 

What I need to do to activate account?
Help me please.

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