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Wrong user name in my profile
I received an email saying my drop box was full but couldn't remember my password so I did a reset but now when I log in the user name that appears in not mine! Plus there are no files at all. It's l...
Hannah
Dropbox Staff
Dropbox StaffHey gcolmer, thanks for bringing this to our attention and what a strange issue indeed!
Can you please double-check that you used the exact same email address as your original account, make sure there aren't any typos in the email etc.?
The username that you saw, does it appear in your account settings here or somewhere else?
If you login using a different browser or a private browsing window, what do you see?
Let me know and we'll go from there.
Hello Hannah!
Thank you for the quick response. Okay, I realize that my Drop Box account had been created with a Gmail email address I rarely use (that is forwarded to my Hotmail main email) so when I reset my password I used my Hotmail address. Still, that doesn't explain why I am seeing this username that is not mine. I used my Hotmail address that I've had for over 20 years (yup). Could someone else have used it to create an account?? I did just try logging in with Private navigation and the situation is the same. What should I do?
- Jay
Hi gcolmer, the name on the account is what you enter on the Dropbox site.
Since it sounds like you have two separate email addresses, you can change the name on both accounts to whatever you wish, from this page. If you're concerned, you could also try resetting the email passwords in case someone else has access to that.
