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gcolmer's avatar
gcolmer
New member | Level 2
2 years ago

Wrong user name in my profile

I received an email saying my drop box was full but couldn't remember my password so I did a reset but now when I log in the user name that appears in not mine! Plus there are no files at all. It's l...
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ljrkrispes's avatar
ljrkrispes
Explorer | Level 3
2 years ago

I set up new account today with an ol email [personal information removed per the Community's Guidelines].   Pretty specific.   When I got the greeting for the new account it said Hello Rhonda and thinks my name is Rhonda [removed].  How do I find out if there is someone else who can access my new account?  Where did Rhonda [removed] come in?   Thanks...  Linda

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey ljrkrispes, thanks for reaching out to our Community and happy Monday!

 

Are you sure that you created a new account and didn't just sign in to an already existing one?

 

The name that appears on the email that you received, should be the name that was assigned to the account.

 

Can you send us a screenshot of what the email said? Just make sure to hide any personal info, like your email address.

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