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dajo's avatar
dajo
New member | Level 2
1 year ago

2FA: "key not found" error when trying to use my Titan v2 USB-C security key

"key not found" is the error provided. Error is reproduced on both Windows and Android. [removed per Community Guidelines]
Error Messages
security
two factor authentication
dajo's avatar
dajo
New member | Level 2
1 year ago

FYI, team, that was a pretty fruitless support experience. I am bringing you a technical issue with the way that you've implemented 2FA. Instead, the support was simply to tell me how to enroll my key and other runarounds. Unfortunately, this will likely be the straw that breaks this cloud storage's back in terms of moving my historic data away from Dropbox completely to its competitors.

Closing an issue before it's confirmed to be resolved is a classic support no-no.

Titan keys work in dozens of other situations and worked previously with Dropbox.

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