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Bingo_needs_help's avatar
Bingo_needs_help
New member | Level 2
2 years ago

6 digit access code not found

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code when I am trying to login. I don't think my account has been shut down as I have seen ...
account access
security
  • Bingo_needs_help's avatar
    Bingo_needs_help
    New member | Level 2
    2 years ago

    I think I loged in over 1 year ago. I have also checked my spam as well as added no-reply@dropbox.com to my email contacts.

    • maher1982's avatar
      maher1982
      Icon for Super User rankSuper User
      2 years ago

      Dropbox deletes inactive accounts. If there's no activity on your Dropbox account for an extended period (about one year), I hope that your files haven't been deleted.

      • Bingo_needs_help's avatar
        Bingo_needs_help
        New member | Level 2
        2 years ago

        How can I check if my account has been deactivated?

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago
      Bingo_needs_help wrote:

      I think I loged in over 1 year ago. I have also checked my spam as well as added no-reply@dropbox.com to my email contacts.

      I'm afraid that means the account has been removed, as the other posts said. If you do not log in within 12 months accounts (and all data) are deleted and not recoverable.

       

      Sorry 😞

      • Bingo_needs_help's avatar
        Bingo_needs_help
        New member | Level 2
        2 years ago

        How is the best way of contacting Dropbox to be able to verify if my account has been deleted or not?

         

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