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Bingo_needs_help's avatar
Bingo_needs_help
New member | Level 2
2 years ago

6 digit access code not found

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code when I am trying to login. I don't think my account has been shut down as I have seen ...
account access
security
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago
Bingo_needs_help wrote:

I think I loged in over 1 year ago. I have also checked my spam as well as added no-reply@dropbox.com to my email contacts.

I'm afraid that means the account has been removed, as the other posts said. If you do not log in within 12 months accounts (and all data) are deleted and not recoverable.

 

Sorry 😞

Bingo_needs_help's avatar
Bingo_needs_help
New member | Level 2
2 years ago

How is the best way of contacting Dropbox to be able to verify if my account has been deleted or not?

 

  • maher1982's avatar
    maher1982
    Icon for Super User rankSuper User
    2 years ago

    The best way is to log in using your credentials. If your account is still active, you should be able to access your files. However, Dropbox often sends notifications to the account owner's email address about changes or potential issues with the account. Search your email inbox, including spam and promotions folders, for any messages from Dropbox regarding your account status. If this is not working, I suggest you contact Dropbox support.

  • Bingo_needs_help's avatar
    Bingo_needs_help
    New member | Level 2
    2 years ago

    I think it was less then 12 month since I used my account.

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