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martin wendelin's avatar
martin wendelin
New member | Level 1
1 year ago

6-digit code not sent - want to find out if account still exists

hello, i have another old account - mail adress and password existing - but if i wanna login an it says the system will send a 6-digit confirmation code, i do not receive on. is there a way of ch...
account access
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Sorry to hear about that, martin wendelin.

Can you check your spam folder as well?

If it's not there, make sure to add no-reply@dropbox.com to your email contacts, to see if that helps too.

Keep me posted.

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