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Mail address does not exists anymore for 6-digit code
Hi!
So, I did not use my old account for a long-long time now. The mail address does not exists enymore where the 6-digit code was sent.
The problem is, that the address was registered to a private domain. A couple of friends and me brought the domain back then, but it is not ours anymore. So the mail address cannot be recreated.
No device is connected to the Dropbox account.
Is there some possibility to change the address not logged in? Some support ticket maybe?
Last login is less then 12 mount I think. But I am not sure.
So I have to buy the domin name gain, and create the mail adress again, to access the account? No secret question, puppy eyes, sacrificing virgins, or any other method availeble? Sad.
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- Mark
Super User II
Hi
Unfortunately not - if an email account does not exist there is no way to replace it. https://help.dropbox.com/account-access/lost-email-access
In terms of how long ago you logged on was it over 12 months? If so they account has quite possibly been removed for inactivity as well I'm afraid.
Last login is less then 12 mount I think. But I am not sure.
So I have to buy the domin name gain, and create the mail adress again, to access the account? No secret question, puppy eyes, sacrificing virgins, or any other method availeble? Sad.
I have the same situation. I changed countries and I do not have access anymore to the email. I still know my pasword and I was logged in until one week ago. Anyone an idea how to handle this? Files can not be gone?
Sofie
- Megan
Dropbox Community Moderator
Hi SofieLavit, how are you today?
Can I send you an email, in order for us to have a closer look into this?
Thanks a bunch!
I have no access to my email account anymore linked to my dropbox account.
I know the email-adres and password but I get a message, a code is send to the email-address I can't access anymore..
So I'm not able to login to my dropbox account and change the email-address like suggested
Hey there,
Have you tried following article https://help.dropbox.com/account-access/lost-email-access
Also, checking with the Email service provider can assist you recover access to your email account.
Hope it helps in getting back your account.
Hi Megan,
Yes please
My email is [email removed as per Community Guidelines]
Thanks
Sofie- Megan
Hi Megan,
Yes, you can send me an email at [email removed as per Community Guidelines]
Thnx in advance
