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martin wendelin's avatar
martin wendelin
New member | Level 1
2 years ago

6-digit code not sent - want to find out if account still exists

hello, i have another old account - mail adress and password existing - but if i wanna login an it says the system will send a 6-digit confirmation code, i do not receive on. is there a way of ch...
account access
security
martin wendelin's avatar
martin wendelin
New member | Level 1
2 years ago

hello, ich checked and i added the mail to my contacts and did reuqest a new 6 digit code. still none receiving.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for checking, Martin.

    In that case, can we send you an email, so we can take a closer look into this?

    • martin wendelin's avatar
      martin wendelin
      New member | Level 1
      2 years ago

      hello - yes - you can send me an email. which adress would you like - the one connected to the account? can we do that via PM

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi again, martin wendelin.

        We can only email you to the address linked to your Community profile; is that the email address associated with the account that has the issue?

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