Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

GG166's avatar
GG166
New member | Level 2
2 years ago
Solved

6-digit verification code is not accepted - wrong code error

I am changing device and installed Dropbox on my new device. I need to enter a 6 digit verification code  which is sent to my mail.  However,  the code is not accepted.  I recente a message it is a w...
account access
security
  • Hannah's avatar
    Hannah
    2 years ago

    Sorry to hear about this, GG166.

     

    Are you currently on a Basic free account?

     

    If so, is it possible that you already have 3 devices linked to your account and are trying to link a 4th one?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry to hear about this, GG166.

 

Are you currently on a Basic free account?

 

If so, is it possible that you already have 3 devices linked to your account and are trying to link a 4th one?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!